INTERACTION INTELLIGENCE PLATFORM
Every call,
analysed.
Automatically.
Vivritt processes 100% of your recorded calls — transcribing every word, scoring every agent, and surfacing every risk, while your team focuses on closing deals and retaining customers.
The State of BPO Quality Assurance
Manual QA isn't a process.
It's a gamble.
The average BPO quality programme reviews fewer than 5% of calls. The rest — tens of thousands of interactions per day — are completely invisible.
A 500-seat BPO running 10,000 calls per day reviews roughly 500 of them.
The remaining 9,500 calls carry undetected compliance risks, missed coaching signals, and unresolved customer frustrations — accumulating silently, shift after shift.
One analyst. Eight hours. 12 calls reviewed.
At that throughput, scaling QA coverage beyond 5% means hiring QA teams that cost more than the compliance risk they exist to prevent.
Compliance breaches surface 72 hours after the call ends.
By the time a supervisor sees the flag, the customer has churned, the regulator has noticed, or the escalation has already compounded.
What Changes When Vivritt Is Running
From invisible
to in control.
A few of the things that change for your operations team from the moment Vivritt goes live.
Every call reviewed.
Not just the ones you had time for.
The moment a call ends, Vivritt processes it. Transcribed, scored, and flagged — automatically. Your QA programme goes from covering 3% of calls to covering 100%, without adding a single analyst to your team.
QA Coverage — Weekly
every day
Flags surface in minutes.
Not 72 hours later.
When a call shows a compliance gap, a tone spike, or an off-script moment, the right person is notified immediately — with the exact timestamp. No manual listening. No batch review the next morning.
Your QA team stops listening.
They start acting.
Today your QA analysts spend 80% of their time listening to calls and writing scores manually. With Vivritt, that work is done automatically. Your team reviews what matters — the flagged calls, the coaching moments, the close calls — not a random sample.
QA Team — Weekly Hours
per week
Know who's improving.
And who needs help now.
Vivritt tracks every agent's performance across every call — script adherence, tone, compliance, objection handling. Trends surface automatically. You see who's improving, who's plateauing, and who needs a coaching conversation before their score hits the floor.
And much more.
This is a fraction of what
Vivritt surfaces every day.
QA automation, compliance monitoring, call summaries, agent coaching signals, process-level reporting — all running automatically, across every call, from the moment you go live.
We use a real call from your process. No mock data.
The Platform
Everything your operations
team needs. In one platform.
Infinite capabilities, working together, running automatically from the moment you go live.
Every call. Transcribed,
scored, and understood.
The moment a call ends, Vivritt transcribes every word, separates agent and customer tracks, and produces a structured analysis — automatically.
Live transcript · Call #CR-4421
Consistent scores.
Zero manual effort.
Define flexible QA policies per process, per team, or per campaign. Every call scored against the right framework — automatically.
Every disclosure.
Every time.
Mandatory disclosures verified on every call. Gaps flagged with exact timestamps. Fully configurable to your regulatory framework.
Readable in 30 seconds.
Actionable immediately.
Every call gets a structured summary — what was discussed, what was promised, what needs follow-up.
ACTION ITEMS
▸ Send revised quote by EOD
▸ Follow up Thursday 3PM
Coach the right agents.
On the right calls.
Vivritt surfaces specific calls where coaching will have the most impact — not a random sample.
Meera K.
Objection handling — 3 missed closes this week
Vikram T.
Tone drop in closing — consistent pattern
Objective scores.
Across every shift.
Multi-dimensional agent scores updated continuously. No recency bias. No manager subjectivity.
Arjun M. · This month
94
↑ +4 from last month
Caught before
they escalate.
Tone spikes, compliance gaps, and script deviations flagged in real time — routed to the right person immediately.
Use Cases
Purpose-built
for your process.
Every vertical has different rules, risks, and metrics. Vivritt adapts to all of them.
"Sales teams lose deals in the last 30 seconds of a call — and no one catches it until it's too late."
What Vivritt surfaces
Agent · Riya S.
The numbers that matter.
Real outcomes.
From real deployments.
Of calls reviewed.
Not a sample. Not a batch. Every one.
The average QA team reviews 3% of calls manually. Vivritt reviews 100% — automatically, from the moment you go live.
QA analyst time saved
Spent reviewing outcomes — not listening to calls.
Faster escalation detection
Compared to manual monitoring with 72-hour average lag.
Compliance gap accuracy
Across disclosure verification in monitored calls.
Built for developers
API-native.
Plug in. Get results.
Vivritt is infrastructure, not just a dashboard. Upload a call, receive a structured analysis. Automate everything via API.
curl -X POST \
https://api.vivritt.com/v1/calls/analyse \
-H "Authorization: Bearer $API_KEY" \
-H "Content-Type: multipart/form-data" \
-F "file=@call_recording.mp3" \
-F "process_id=sales_q2"Response · 200 OK
{
"call_id": "cr_9f3k2a",
"status": "processed",
"agent_score": 87,
"compliance_pass": true,
"duration_seconds": 312,
"flags": [
{ "type": "objection_handling", "at": "2:34" }
],
"summary": "Customer asked about pricing. Agent explained tier 2...",
"transcript_ready": true
}Get started
Ready to analyse
your first call?
We set up a live session using a real call from your process. You see Vivritt working on your own data — not a demo environment.
No commitment · No mock data · Setup in 48 hours
Every call reviewed from day one.
Not after a ramp-up period. From the first call you process.
Works with your existing telephony.
Twilio, Exotel, Genesys, Avaya — no rip-and-replace required.
API-first. Your stack, your rules.
REST API, webhooks, and export. Integrate with CRM, HRMS, or any tool you use.